THERE IS NO POWER
- Ensure the AC power cord is connected securely.
- Ensure the plug is fully inserted into the wall socket and is switched on.
- Check fuse in the mains plug or adaptor.
- Check the power is on at the front of the unit.
THERE IS NO SOUND
- Check the correct input source is selected on the front panel.
- Check that the speakers are connected correctly.
- If using the tuner, check aerial connections and an available station is selected.
- Check the unit is not in mute mode.
- Check the Speaker A/B configuration matches your speakers.
THE SOUND IS DISTORTED
- Check aerial connections and placements.
- Check speaker connections.
- Check that an appropriate source is connected to the selected input. (I.e. no line level source connected to the phono input.)
THERE IS A HUM COMING FROM THE SPEAKER
- Ensure that all cable connections are secure, particularly ground/shield connections for turntables.
THERE IS UNWANTED BACKGROUND NOISE AND INTERFERENCE
- Move the unit away from other electrical equipment that is likely to cause interference.
- Re-orientate the aerial.
- Ensure that all cable connections are secure, particularly ground/shield connections for turntables.
THE REMOTE HANDSET WILL NOT FUNCTION
- Check that the batteries have not expired.
- Ensure that nothing is blocking the remote sensor.
- Ensure you are not using the buttons with blue coloured icons that are only to operate a matching AX CD player. (See the ‘Remote Control’ section.)
OVER TEMPERATURE PROTECTION
- The unit has an over temperature and shutdown protection. If the unit is continuously used for a long period and overheats, the unit will shut down. Leave the unit ‘OFF’ for 10 minutes to cool down, then turn the unit on to continue listening.
- If the problem persists, then the unit is being over driven. Reduce the volume level, and ensure the unit is in an open ventilated area to resolve the problem.
- Use of two pairs of speakers which are less than 8 Ohms can cause overloading and is not recommended.
UNABLE TO STORE RADIO PRESETS
- Follow the ‘Storing Radio Presets’ guide in the ‘Operating Instructions’ section.
THERE IS NO AUDIO/SIGNAL WHEN PLAYING RADIO
- Ensure that an appropriate DAB/FM antenna is securely connected.
- Select the Tuner source using the DAB/FM button on the front of the unit.
ONLY ABLE TO SCAN AND STORE A LIMITED AMOUNT OF DAB STATIONS
We have developed a fix for an issue where some users are only able to scan and store 60 DAB stations.
If your AXR100D is experiencing this issue, follow the steps outlined on our support site here.
Note: Only carry out these steps if your AXR100D is experiencing this issue.