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Troubleshooting

There is no power

  • Ensure the AC power cord is connected securely.
  • Ensure the plug is fully inserted into the wall socket and is switched on.
  • Check fuse in the mains plug or adaptor.

 

There is no sound

  • Make sure the unit is not in Standby mode.
  • Check that source component is properly connected.
  • Check that your speakers are properly connected.
  • Make sure unit is not in mute mode.
  • Make sure that the correct source has been selected on the front panel or remote control.

 

There is no sound on one channel

  • Check speaker connections.
  • Check interconnects.
  • If possible, use different interconnect cables and speaker cables.
  • Switching speaker cables and speakers around will help identify whether the issue is with the amplifier or speakers/cables.

 

There is a loud buzz or hum

  • Ensure no interconnects are loose or defective.

 

There is weak bass or diffused stereo imaging

  • Ensure that speakers are not wired out of phase.

 

The remote handset will not function

  • Check that the batteries have not expired.
  • Ensure that nothing is blocking the remote sensor.

 

There is no audio when connecting a TV

  • The EDGE A is unable to decode a Dolby or Surround signal, ensure that the audio settings on your TV are set to PCM or Stereo.

 

There are drop outs in audio when connected to a TV via ARC or Toslink

  • Please see the 'Getting Connected' > ‘Connecting a TV’ section in the manual.