Troubleshooting

Содержание

If you have trouble connecting the Network Player to your network, these steps may help to resolve the problem:

  • Ensure that you have followed the 'Connecting to WiFi' steps in the manual here.
  • Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
  • Ensure your mobile device is connected to the same network you wish to connect your Network Player to.
  • Remove any VPN or Anti Virus app you may have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing' other devices on the network.
  • Remove any network switches/extenders etc. that are part of your network set up
  • Connect the unit directly to your router via an Ethernet cable.
  • Perform a factory reset on your unit, and then attempt the network set up steps again.
  • Check that a DHCP server is available, or that you have configured a static IP address on your Player. You can configure a static IP address on the unit via the 'Network' settings in the StreamMagic app.
  • Reboot and/or factory reset your router.

If you have trouble connecting the StreamMagic app to your Network Player, these steps may help to resolve the problem:

  • Ensure your mobile device is connected to the same network you wish to connect your Network Player to.
  • Remove any VPN or Anti Virus app you may have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing' other devices on the network.
  • Ensure that you have allowed the StreamMagic app to have access to devices on your network. You can check this via your mobile devices' app settings.
  • Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
  • Check whether other apps and sources on your device are able to 'see' the unit. If they are, this would suggest that something on your device is preventing the StreamMagic app from 'seeing' the Network Player.
  • Download the StreamMagic app on to another mobile device.
  • Remove any network switches, extenders, boosters etc. that may be part of your network set up

If your Network Player is experiencing audio dropouts during playback from a network source, these steps may help to resolve the problem:

  • Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
  • Remove any network switches, extenders, boosters etc. that may be part of your network set up
  • Connect the unit directly to your router via an Ethernet cable.
  • Reset your network router.
  • Perform a factory reset on your Network Player by following the steps in the manual here.

If your Network Player can connect to the network successfully but is unable to play particular Internet Radio stations, it may be due to one of the following causes:

  • The station is not broadcasting at this time of the day (remember it may be in a different time zone).
  • The station has reached the maximum allowed number of simultaneous listeners.
  • The station is not broadcasting anymore.
  • The link in our database is simply out of date. (You can request that a radio station is added or updated by following the steps in the following FAQ.)
  • The Internet connection between the server (often located in a different country) and you is slow.
  • Try using a computer to play back the stream via the broadcaster’s web site. 
  • Try deleting and then re-installing the StreamMagic app on your device.
  • Perform a factory reset on your Network Player by following the steps in the manual here.

If you have problems with UPnP playback check the following:

  • Ensure your chosen UPnP server software can serve the file type you are trying to access. Some servers do not serve FLAC for instance.
  • This Network Player can only play non-DRM files. Files that have DRM controls cannot be played by the CXN100.
  • If attempting to play 24-bit WAV or FLAC content, note a wired Ethernet connection is normally preferred for reliable operation due to bandwidth considerations.
  • Check the Network Player can play back the file type you are trying to access. WMA, AAC, HE AAC, AAC+, MP3, OGG Vorbis, FLAC, WAV, ALAC, AIFF can currently be played. 
  • Ensure your PC/NAS drive are connected to the same network as your Network Player.
  • Ensure you have followed the required steps for PC/NAS drive configuration with a Network Player. You can find out more about this in the following FAQ.

If you have problems with USB Media playback check the following:

  • Check the Network Player can play back the file type you are trying to access. WMA, AAC, HE AAC, AAC+, MP3, OGG Vorbis, FLAC, WAV, ALAC, AIFF can currently be played. 
  • This Network Player can only play non-DRM files. Files that have DRM controls cannot be played by the CXN100.
  • Check that your device does not require more than 1A if it is powered from the USB socket itself.
  • Check your device is formatted in FAT32/NTFS/exFAT/Ext4 format.
  • The way you organise your USB media affects the size of the internal database the Network Plater needs to build dynamically as you browse content. It is good practice to create folders for Artists, within which should be a sub folder for each album containing the tracks for that album. Libraries with thousands of tracks in one folder will progressively slow down the Player's media browsing.

If you have problems connecting a Bluetooth device to the Network Player check the following:

  • Ensure the Bluetooth source has been selected via the app or the front panel source selector. You will be unable to pair a Bluetooth device to the Player unless the Bluetooth source has been selected. 
  • Ensure the supplied Wi-Fi/Bluetooth antenna has been connected to the rear of the Player.
  • Ensure your device is not already connected to another Bluetooth speaker/headphones.
  • Ensure the Player is not already connected to another Bluetooth device.

MQA tracks do not display as MQA on the front panel:

  • Ensure the track you are playing is an MQA track.
  • Ensure that you have the required streaming subscription to play MQA files.

There is no sound:

  • Ensure the unit is not in Standby mode.
  • Check that your amplifier/DAC is properly connected.
  • Check that your speakers are properly connected to the amplifier.
  • Check that your connected amplifier/DAC is not in mute mode.
  • If Pre-Amp mode has been enabled, ensure the Player is not in mute mode.
  • Ensure the correct source has been selected via the app or the front panel source selector.

There is no audio when connecting a Mac/PC to the USB Audio input:

  • Ensure that all the steps within the USB Audio section of the manual have been followed.
  • Ensure that the USB Audio source has been selected via the app or the front panel source selector.
  • Ensure that your PC/Mac is connected to the USB Audio input with a USB A to B cable.
  • If you are connecting a PC, make sure that the correct USB driver is downloaded. The driver is available from https://www.cambridgeaudio.com/gbr/en/driver-updates.

A TV connected to a digital input has dropouts, glitches or disrupted audio:

  • Some TVs have been found to have issues on digital inputs. Enabling 'TV mode' in the StreamMagic app for the digital input connected to a TV should reduce the chance of audio issues from the TV.