The ARC or eARC function on a TV allows it to send audio and control commands to a connected audio product. This allows the TV to switch on the audio product when needed, and also to control the volume from the TV remote.
In addition to allowing connection and control, eARC compatible TVs should also automatically set their output to an appropriate format compatible with the connected device.
Troubleshooting
No signal shown on the front panel or no audio output from your connected product
- Make sure the HDMI input on your TV supports ARC or eARC
- Make sure the TV is set to use a connected audio system rather than its internal speakers
- Make sure your HDMI cable is compatible with HDMI 1.4 or above
- For non eARC enabled TVs, make sure that the audio output of your TV is set to 'Stereo PCM (Uncompressed)'
TV will not switch on or control your connected product
- Make sure that 'TV Power Control' is enabled in the StreamMagic app on the TV ARC source settings page
Reporting an issue
If after following the above troubleshooting steps you still have a problem getting eARC to work with your product, please let our customer support team know.