If you experience any trouble with your EDGE NQ, then you may find it useful to visit the help section on our webpage at:
https://supportarchive.cambridgeaudio.com/hc/en-us/sections/17766109613085-EDGE-NQ
General Help guidelines:
If you have trouble connecting the EDGE NQ to your network, these steps may help to resolve the problem:
Confirm that a connected computer can access the Internet (i.e. can browse the web) using the same network.
If you have an encrypted Wi-Fi network, check that you have entered the correct key or passphrase. Remember that text-format keys are case sensitive.
Confirm that a connected computer can access the Internet (i.e., can browse the web) using the same network.
Check that the UPnP is enabled on your router if this is an option.
Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
Check the Wi-Fi dongle is securely connected to the unit, and in the correct USB port labelled ‘Wi-Fi Dongle’.
If none of the above steps work, reboot and/or factory reset your router.
If your EDGE NQ can connect to the network successfully, but is unable to play particular StreamMagic stations, it may be due to one of the following causes:
The station is not broadcasting at this time of the day (remember it may be in a different time zone).
The station has reached the maximum allowed number of simultaneous listeners.
The station is not broadcasting anymore.
The link in our database is simply out of date.
The Internet connection between the server (often located in a different country) and yours is slow.
Try using a computer to play back the stream via the broadcaster’s web site.
If you have problems with UPnP playback, always check the following:
Ensure your chosen UPnP server software can serve the file type you are trying to access. Some servers do not serve FLAC for instance.
The EDGE NQ can only play non-DRM files. Files that have DRM controls cannot be played by the EDGE NQ. Some servers may be able to authorise and de-crypt Microsoft Playsforsure before then serving the content to the EDGE NQ but this operation is not guaranteed as it is purely a function of the server.
If attempting to play 24-bit WAV or FLAC content note a wired Ethernet connection is normally required for reliable operation due to bandwidth considerations.
Check the EDGE NQ can play back the file type you are trying to access.
If you have problems with USB Media playback, always check the following:
Check the EDGE NQ can playback the file type you are trying to access.
For USB Media the EDGE NQ can only play non-DRM files. Files that have DRM controls cannot be played.
Check your device is formatted in FAT32/NTFS format.
The way you organise your USB media affects the size of internal database the EDGE NQ needs to build dynamically as you browse content. It is good practise to create folders for Artists within which you should have a sub folder for each Album which then containing the tracks for that Album. Libraries with thousands of tracks in one folder will progressively slow down the EDGE NQ’s media browsing.